Comcast Fixes Downed Wires Months after Dump Truck Crash

By: Estephany Escobar Email
By: Estephany Escobar Email

HARRISONBURG -- A man living in one Harrisonburg neighborhood was upset after downed cable lines near his home had been sitting for months.

For nearly two months, Ernest Smith said he saw cables hanging loose near the intersection of Vine Street and Old Furnace Road.

The wires came loose after a dump truck with its bed raised knocked them down in February.

Smith said most crews fixed the wires soon after the incident, except for Comcast.

"We made at least three trips to the Comcast office here in town, promises were made that they were going to do something for us and they didn't," said Smith.

Smith posted this sign that reads, "Comcast the cables have been hanging down for eight plus weeks. Why don't you finish your work?"

"How long would have gone on, if nothing was done today, as it has been. We don't know how long it would be," said Smith.

Comcast sent crews after WHSV contacted the company.

Comcast Senior Manager of Public Relations Alisha Martin sent a statement on behalf of Comcast.

"A team of technicians has been to the site to reposition a temporary line that had been placed at the location so we could continue to serve our customers as we perform ongoing repair work after a vehicle damaged our fiber line. We apologize for any inconvenience this may have caused," according to the statement.

Smith said it brought more work for him.

"When it came time to mow the grass, you couldn't do that without moving cables from one place to another," said Smith.

He also said it was an eyesore for neighbors around the area.

"Just the cables dangling from pole to pole, it has made for an untidy sight," said Smith.

Martin thanked WHSV to bring the problem to their attention. She could not confirm Smith filed complaints at a local store.

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