Despite $50 million in renovations, a fifth star has again eluded The Greenbrier. The 2008 Mobil Travel Guide, released Monday, gives the resort only four stars.
The guide, which is celebrating its 50th anniversary this year, issued five stars to a total of 41 resorts. But landing in the second tier was The Greenbrier, which lost its fifth star in 2000.
While workers at the White Sulphur Springs resort are disappointed, spokeswoman Lynn Swann says they're not giving up. She says they know what Mobil's standards are, and they will keep working to meet or exceed them.
Properties worthy of four and five stars are rated in a two-part inspection process with a total of 750 possible points, 225 points for facilities and 525 for service.
Mobil inspectors also make unannounced, undercover visits. Their service evaluation, for example, looks to see if guests are greeted by a valet within 60 seconds upon arriving at the hotel or are offered a beverage within 60 seconds after being seated at a restaurant.
Across the state line, two hotels in Virginia did make the prestigious list.
The Virginia hotels were The Jefferson in Richmond and The Inn at Little Washington.
Earning four stars were the Williamsburg Inn and two Ritz-Carltons, in Pentagon City and Tysons Corner. Also getting a four-star designation was The Greenbrier, just over the West Virginia line, in White Sulphur Springs.
The only Virginia restaurant to get a five-star rating was The Inn at Little Washington. There were no Virginia restaurants on the four-star list.