Dog breeder Jean Payne defends her business after an undercover video from the U.S. Humane Society claims she runs a puppy mill.
"It is not pretty but the dogs don't care about pretty, but they want to be comfortable," says Payne.
A Staunton woman says she bought a puppy from local store Pets-N-Pals, and months later the dog died.
"I told her that the puppy had been in her care for two months and that I really wasn't responsible for it. I didn't know what to do. What could I do?" says Payne.
The Humane Society says Payne doesn't have a USDA license, which should make her ineligible to sell puppies.
She responds, "I have a kennel license. I have a business license. I have all the licenses that I am required to have. I do not have a USDA license. I am not required to have a USDA license."
Stephanie Roberts, the store manager for Pets-N-Pals, claims the dog died during the pet food recall, which led to kidney failure in many animals, earlier this year.
"We got a letter from the vet, but the vet was unable to determine the cause of the kidney failure, because there was not an necropsy or autopsy done. We've been in business for 18 years. If we didn't care we wouldn't still be around," says Roberts.