Budget Cuts

By: Amy Gleason
By: Amy Gleason

Department of Motor Vehicles will be cutting 550 jobs and will be eliminating several customer service centers.

"All DMV customer service centers will close an extra day each week. The agency has designated Wednesday as the day to close," said Pam Goheen, DMV.

That's because it's the least busy day. We decided to time people going in and out to see how long the wait is on an empty day.

Elwood Keener has some checks he needs to cash. But before he can make it to the bank, it took him 17 and a half minutes to get his I.D. card.

Steve Goshey had about the same wait.

"I've been here on a Friday and spent hours though. It just seems like they don't have enough people here," said Goshey. "I think they're crazy. People work crazy hours and need that extra time to get in. Now I'll have to take time off of work rather than coming in after work."

DMV Officials say this is going to be hard on everyone. They don't want to layoff good employees, nor do they want customer service to suffer.

"Services in our offices will be slower. Some customers will have to drive further to receive DMV service and service will not be as convenient as it has been in the past," added Goheen.

If you thought waiting 15 to 20 minutes on the slowest day of the week for DMV was bad, wait until Nov. 1. That's when the new policy takes effect.

50 North Main Street Harrisonburg, VA 22801 540-433-9191 - Switchboard 540-433- 4028 - Fax 540-433-2700 - News Fax

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