Since the budget cuts hit the state earlier this year, the DMV has been a nightmare to visit. Long lines and a reduced staff have people waiting for hours on line. But WHSV found out there may be hope on the horizon.
The DMV is a ghost town on Wednesdays. But on Thursday, it turns into a zoo. Brian Hinkle and his son Tristan have been waiting an hour and a half and their number isn't close to being called.
"They still have some long lines yet and people that's been in there longer than I have are still there," says Hinkle. "They're slow, and they've only got three people working in there today."
And long lines with few workers is the biggest problem DMV customers seem to have.
"In another country like New York City, in motor vehicle, you take 30 minutes maybe five minutes, very fast," says DMV customer Luis Diaz. "But here I guess this motor vehicles needs more people, more employees."
The DMV says they plan to soon announce the reopening of the DMV offices on Wednesdays. And they say they're hiring back many of the people laid off in budget cuts.
"We are almost back up to capacity now," says Brian Matt, a spokesman for DMV. "We have recalled many employees that were laid off. And approximately 75-percent of those have come back to DMV. We're currently in the hiring process for filling positions right now."
Matt says there are alternatives to cut down long lines already. He says you can get license tags over the Internet and through the mail. And there are more high tech alternatives in the DMV office itself.
"We're setting up computers with DMV employees to help and you walk in and if you see a long line you can just walk over to one of the computers and conduct your business online if you're eligible," says Matt.
The DMV does not know exactly when the offices will start opening on Wednesdays.