HARRISONBURG, Va. (WHSV) -- The city shared results of the first round of citizen surveys at Tuesday night's city council meeting.
More than 1,000 people in the city received the survey, which had a 20 percent response rate. This is the first time the city has done this.
One goal is to improve how many people know about the city website and social media,.
People are happy with the downtown area, but could be more involved in public life, based on survey results as many responded that they do not attend public meetings.
As far as safety goes, more than 70 percent say their neighborhood is safe. The biggest police matters are traffic and noise.
City workers say the results of the survey provide a chance to compare areas of improvement in the future.
"Citizens are our customers and we certainly want to make sure that they're satisfied. So being able to compare Harrisonburg to itself over time is really important because we're able to monitor how we're doing," said Mary-Hope Vass, Harrisonburg's public information officer.
Higher education was another focus. More than half of people who completed the survey were students at James Madison University.
If you want to get involved, there is still another survey online until Thursday at 5 p.m.