HARRISONBURG (WHSV) -- One website is reporting that ten hotels in Harrisonburg have dealt with bedbugs.
The website, the Bedbug Registry, is a site where people can go after they've stayed at a hotel and report that they've dealt with bedbugs.
We checked with the health department, and they say that reports on sites like Bedbug Registry cannot always be trusted.
"World of mouth and experience trump anything on the website most of the time," shared Frank Tamberrino, the Harrisonburg & Rockingham County Chamber of Commerce President & CEO.
Tamberrino said reviews like bedbug reports on line can be bad for business if they aren't true.
"On something like a website, from a business stand point, the best thing you can do is track it down to rectify it and make that person happy,” he continued.
We checked with the Virginia Health Department. According to their records during their last inspections in Harrisonburg they were able to find bugs in only one city hotel, the Econo Lodge. That case was reported back in 2011.
When a complaint does come in, there's a standard procedure for the department.
"We go out to the hotel and ask to see the room. We explain the nature of the complaint. The hotels are almost universally happy to cooperate with us, because they don't want bedbugs," Dr. Charles Devine III, with the department of health.
As for the Bedbug Registry page, we reached out to the web site's manager a week ago for comment and we're still waiting to hear back.
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