Dozens of 911 Calls Made During Snow Storm

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HARRISONBURG, Va. (WHSV) -- Dispatchers at the Harrisonburg-Rockingham County Emergency Communications Center say East Market Street was a big problem for drivers Sunday night.

Between 3 p.m. Sunday and about 7 a.m.seven Monday, they processed 50 calls for service related to the weather in the area. All those calls made for an unusually busy night on top of the other “normal” calls.

Shift supervisor Mark Monger, worked a 12-hour shift at the center. When the snow moves in like it did this weekend, he says he looks forward to helping people stay safe.

"Oh, absolutely it's gratifying. That's what the job is all about: getting people the help they need," Monger shared.

Though crews are hard at work making progress on the roads, drivers like Troy Byers say they've had enough of this weather. Byers is back on the road again after the conditions forced him to get a room in Harrisonburg Sunday night.

"The roads just got so bad, I couldn't even see the lanes anymore. I was just trying to follow a couple truckers who seemed to know what they were doing. Traffic was moving about 30 to 40 miles per hour," Byers explained.

From drivers stuck in snow, to parties on St. Patrick's Day, the call center isn't slowing down anytime soon, which is why they have extra staff to handle the calls. The big question for Monger is: after all this snow is he ready for more?

"It has been busier this year. More frequent snow storms. No, I'm ready for sunshine I am ready for sunshine and warm weather," Monger shared.

A response that many are echoing across the Valley.

When you call 911 for help, one of best things you can offer is where you are. The sooner they know your location on the map, the sooner they can get help to you.


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