HARRISONBURG, Va. (WHSV) -- A funeral home in New York will pay a $32,000 fine after it did not provide price lists to customers.
The Federal Trade Commission requires all funeral homes to provide you with a price list before you make your arrangements. A rule that has been in place since 1984.
Curtis Storey, the manager at Kyger Funeral Homes in Harrisonburg, usually hands customers prices with general services before they choose one.
People can ask for prices over the phone or in person.
Storey also shows people casket and other burial container prices before they make any selection.
The funeral home offers packages, but people can also choose items a la cart.
Storey said when people don't have this information, they can end up making an emotional and expensive decision.
"It is really vital that these folks get the whole package," said Storey, "that's the information so they can make a decision that they are comfortable with now, in the immediate time, and months from now when they look back at this," said Storey.
He also suggests people go to a funeral home with someone else when you are making a decision on what to buy.
Storey also recommends checking prices at different funeral homes before you make your decision.
© Copyright 2014 WHSV / Gray Television Group, Inc. All Rights Reserved.