Scammers Use Medicare Phone System

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Franklin, W.Va. (WHSV) -- A woman says scammers hacked into the Medicare automated phone system and tried to sell her pain cream.

Donna Hall, who lives near Franklin, says she received a call from a number used by Medicare.

When she answered the phone, the person on the other line wanted to know if she was interested in the cream. She hung up, called the number back, and it was actually the Medicare center.

Medicare says they never make calls like that and she was told to report it to the Federal Trade Commission as a scam.

"It's very upsetting, and they seem to be targeting our senior citizens. It's very disheartening, because so many will fall for that. It's very upsetting, so I just want to get the word out there to everyone, especially our senior citizens," Hall shared.

If you know of a scam or rip-off or have been a victim of one, e-mail us at We'll follow up to make sure criminals are held accountable and your family is safe. is happy to provide a forum for commenting and discussion. Please respect and abide by the house rules:

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