HARRISONBURG--- UPS and the post office are catching some criticism for slow delivery over the holidays. It may have less to do with the actual service and more to do with consumer expectations.
With many shoppers making their purchases online, websites like Amazon and Ebay offered affordable Christmas shipping as close to the holiday as the day before Christmas Eve. This might seem great to consumers, but with online shoppers spending more than $42 billion this holiday season, it can make it difficult for shippers to keep pace. While fedex and ups might have customers angry, customers we spoke to told us they didn't experience delays.
"Yeah, I didn't notice any at all, but I'm a procrastinator, so I don't judge other people if something comes late, it would have been fine," said Misty Ward, a midwife.
"No delays, no nothings. I'm happy that they're so close to downtown, and they're open at 4:30 on a Friday, that's helpful," said Mohid Gadkari, a Rosetta Stone employee.
Other shippers such as FedEx and UPS brought in additional employees as early as christmas night to sort through undelivered holiday packages.