May 22, 2012
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Reporter: Janelle Lilley Email

Residents Angered About Missed Vegetable Deliveries

Several Valley residents, as well as some in Richmond and Roanoke, are upset they aren't getting the vegetable deliveries they pre-purchased. In fact, some are so upset, they are even calling police.

People say Sausser Farms promised its customers five pounds of vegetables a week for a $35 fee, but for the past three weeks, customers haven't received any produce.

The Better Business Bureau began receiving complaints about the farm a few weeks ago. They have been in contact with the farm's owner who says the problem is simply a bad season.

However, customers say they feel cheated and want a reimbursement. The BBB says they don't think this case is a scam, just bad management.

"[The farm] hit half the state selling these $35 memberships. It just seems like it's poor management and poor planning as much as anything," says BBB Western Virginia President Julie Wheeler.

According to the BBB, the owners of the farm are asking customers for patience and say they will try to start deliveries again in coming weeks.


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