Erica Morse can't stay in her home on Moores Mill Road in Broadway, thanks to a massive power surge that blew out her electricity Thursday.
"It's hard to stay in a place when you don't know if you're going to have heat," says Morse.
She's not alone.
At least two homes along Arkton Road in Broadway experienced the same problem, and residents say it has been going on for too long.
"It's been three in the past 11 months," says Michelle Biller, Morse's sister, who also experienced a power surge.
Biller and Morse live in separate homes on the same farm. The homes have been in the family for seven generations.
"We keep getting told that it's not Dominion. It's something that we have. But if it was something we have that would cause these surges, it wouldn't just happen to everybody else," comments Biller.
The power surge was so big, it took out several electronics, including televisions, gaming systems, computers and even blew out circuit boards.
Patricia Mongold, the girls' mother, is asking for improvement from the power company.
"Dominion Power cannot say this is an act of God. It may be an act of faulty equipment, but they need to get out here and do something about this," says Mongold.
The family says the power company told them it was not financially responsible for the damage.
"You're trying to replace things and it's a constant struggle of where are you going to get the money to replace all this stuff. It makes you wonder when is it going to happen again," adds Morse.
The sisters say what impacts them the most is not being able to work with Dominion Virginia Power to resolve the issue.
"It's something that's going on with the power company and they just don't want to fix it. It hurts all of us that's being affected by it," says Morse.
Mongold says she reached out to Dominion and was told someone would come out to the property Friday to investigate the problem.
WHSV TV3 reached out to Dominion Power for a comment on this story, but a phone call was not returned before the story ran on air.
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