DAYTON, Va. (WHSV) — BB&T recently announced it plans to close its Dayton location in a letter sent to customers of the branch.
"I think it'll be an inconvenience," said Debbie Tusing from Briery Branch. "I was very upset."
She has relied on the bank, located on Main Street, for around 40 years.
"I think it's excellent service," Tusing said. "I've known a lot of these people a long time. They're real friendly people."
In a statement sent to WHSV, a BB&T spokesperson mentioned an increase in customers using online banking tools.
"I can tell you that more and more, our clients are choosing to conduct their banking business digitally both here at BB&T and in the financial industry as a whole," said David White, Vice President of Corporate Communications. "While branches are still an important part of BB&T’s business model, we’re constantly evaluating all of our locations in terms of client-use patterns and convenience."
BB&T, which owns banks in more than a dozen states, also operates two branches near the Dayton location — on North Main Street in Bridgewater and John Wayland Highway in Harrisonburg. Those will be the closest options for people in Dayton once the branch closes this spring.
"We never take the decision to close a financial center lightly," said White.
BB&T does not expect to lay off any of the employees at the Dayton branch. Instead, White said most of the associates will move to the Bridgewater location.
The Dayton location is set to close on April 5, 2019.