Some BB&T banking services back online after equipment malfunction

By  | 

UPDATE (3 p.m.):

Some BB&T banking services are functioning again after an equipment malfunction left customers without access to their statements and more on a payday for many people.

While online banking and mobile banking are still down, ATMs are working again and BB&T's automated Phone24 service is back up and running as well.

The bank continues to apologize to clients on their social media accounts and has promised to waive any fees incurred by clients during the outage.

BB&T financial centers open on Saturdays will also stay open an extra two hours to help.


BB&T Bank is alerting customers to a "technical issue" that has left all of its banking services down on Friday morning.

These services include online banking, mobile banking, and BB&T's ATMs.

BB&T said in a tweeted statement that people can still use their debit, credit, and prepaid cards.

The Winston-Salem-based bank acknowledged the outage on its website and social media accounts, but did not specify what went wrong when the first notice of the outage was sent out Thursday afternoon.

On Friday morning, the bank determined that the issue was caused by an equipment malfunction in one of the bank's data centers and said they were "well into the process of making those repairs."

BB&T said if you have experienced any issues or incurred fees because of this outage, representatives will help to address those issues once the services come back online.

The company said they do not believe this issue was related to cybersecurity, but they do not have an estimate when services will come back online.

Updates will continue to be provided by the bank on the company's website and social media accounts.