SHENANDOAH, Va. (WHSV) -- The United States Post Office will not allow the local Shenandoah Post Office to accept bulk mail, which includes town water bills and town newsletters, through the local post office located within Shenandoah.
The town is now forced to take bulk mail to the Elkton Post Office.
Town employees paid for and mailed the water bills on Friday, February 14 at the Elkton Post Office; however, sometime after the mailing, the water bills have been lost.
The post office has said there is no tracking system on bulk mail and therefore no one at the post office has been able to say where the mailing is at currently or if it will ever show up again.
Town of Shenandoah water customers have not received their water bills yet, due to this postal error.
The water bills are due March 3.
If you do not receive your water bill and have questions regarding the amount of your water bill owed, please contact the Shenandoah Town Hall at 540-652-8164.
Bills can be paid without a bill and if you choose to pay in person a receipt can be printed for you.
Failure to pay the bill prior to March 3 will result in penalty being added to the amount and failure to pay the bill by March 15 will result in the water service being disconnected.
The Town of Shenandoah has said it is sorry for this inconvenience, which it believes is solely caused by the United States Postal Service not allowing the local bills to be mailed at the local post office any longer.
Again, if you have questions on how much you owe on a water bill in the Town of Shenandoah, please call 540-652-8164.