CHARLESTON, WV. (WHSV)-- Attorney General Patrick Morrisey is warning West Virginia consumers to be careful when receiving calls regarding their credit or debit cards being canceled or deactivated.
According to the West Virginia Attorney General's office, the caller offers to fix problems with the card.
"Our Office has received many calls about this scam already, and we want to ensure consumers know what steps to take to stay safe. Many consumers use credit or debit cards as their main payment option when purchasing something, and to be told the card is deactivated can create a sense of fear or panic," Attorney General Morrisey said. "If someone calls regarding your account, please immediately contact the financial institution that issued the card to verify whether there is an issue. Do not trust someone who calls out of the blue offering help to fix supposed problems."
Here are some red flags: they don't state what bank they're with,, their number may not appear fully on a caller ID, and, they ask for your account number and information.
The best thing to do is contact the group that issued the original card to you to verify if a phone call is true.
If you believe you have received one of these phony card fix calls or have concerns about this scam, please call the Attorney General's Consumer Protection Division at 1-800-368-8808.